ATM Track

ATM Track

Wednesday, October 24, 2012

1:30 PM - 2:15 PM
ATM Deployer Panel
Tony Hayes Partner, OLIVER WYMAN
Larry McClanahan VP and Director of Digital Delivery, FIFTH THIRD BANK
Bryan Pisciotta SVP, ATM Distribution Management, CITIBANK
Brenda Pino VP, ATM Distribution and Channel Strategy, HARRIS BANK

The ATM remains a critical distribution channel for retail banks.  As a channel owner, what do you need to understand, manage and track to ensure that you are delivering a great customer experience. 

This panel discussion with the ATM managers of three leading deployers will explore some of the critical issues facing banks today:

  • What is the role of the ATM in today’s multi-channel retail bank?
  • What are the key trends, in terms of usage (on-us and foreign acquired), transaction types, and fees?
  • What is the business case for envelope-free deposits?  Other new functionality?
  • What’s next? 
2:20 PM - 3:05 PM
Maximizing Financial Institution Growth with Outsourced Services
Don Ledet EVP, Director of Retail Support Services, IBERIABANK
Tim Witt Senior Director, Integrated Services, DIEBOLD

Outsourced ATM services are helping financial institutions reduce capital expenditures, meet compliance mandates, incorporate new technologies and improve the predictability of operating expenses at the self-service channel. Outsourcing enables institutions to relinquish the end-to-end delivery, management and maintenance of complex solutions to a single partner. In this presentation by IBERIABANK and Diebold, learn how an outsourcing strategy has helped the bank overcome system integration challenges faced while rapidly growing its fleet to more than 200…

3:20 PM - 4:05 PM
EMV, ADA, & Reg E: An Advocacy Update on Key Issues for the Coming Year
David Tente Executive Director, USA, ATM INDUSTRY ASSOCIATION (ATMIA)
Brenda Pino VP, ATM Distribution and Channel Strategy, HARRIS BANK

This session will take a high-level look at three of the most critical issues in the year ahead, including EMV migration; newly implemented ADA guidelines; and the Reg E requirement for dual fee notifications.  Recent events and current status of each will be reviewed, as well as what to look for in the months ahead.

The ATM Industry Association (ATMIA) serves as an advocate for its members on these and many other issues.  As a group and as part of other coalitions, the association is able to influence outcomes, and help members navigate regulatory and technological changes.

Specific items to be covered include:

  • ATMIA EMV Readiness Survey
  • Creation of the EMV Migration Forum
  • ADA - Compliance is more than about avoiding lawsuits
  • Next steps for the House bill on Reg E fee sticker changes
  • CFPB consideration of new opt-in requirements at the POS
4:10 PM - 4:55 PM
From Concept to Reality: Accessing ATMs with tokens, mobile phones, and more...
Jason Kuhn Director of ATM Product Development, PAYMENT ALLIANCE INTERNATIONAL

Cash isn't going away anytime soon and neither are plastic credit/debit cards. And with the payments industry abuzz about P2P, online payments, mobile phones being used as payment devices, near field communications, cardless ATM transactions, and more, payments industry insiders are asking If cardholders no longer carry cards, are ATMs going to go away? Will there no longer be a need for cash?" Emerging technology is making these types of transactions possible and tends to…

Thursday, October 25, 2012

10:30 AM - 11:15 AM
Leverage Retail Partnerships and Non-Traditional Channels to Deepen the Customer Relationship
Stephen Gaskin VP, Self Service Customer Experience, SCOTIABANK
Rick Updyke President U.S. Business Group, CARDTRONICS

How do you bring excitement to the ATM channel without allocating large amounts of monetary or human capital to it? ATM placements in retail locations are not new, but the ways in which banks, retailers and third-party ATM operators are working together are breaking new ground. In a new program with 7-Eleven in Canada, Cardtronics brought together Scotiabank and 7-Eleven to launch not just an ATM program, but a multi-pronged, multi-year marketing partnership featuring cross-party…

11:15 AM - 12:00 PM
Oh, The Things Your ATM Will Do

A review of existing, prospective and future possibilities for delivery over the ATM channel. Of particular interest is the integration of mobile, contactless and EMV technologies - showcasing creative and proactive new technology utilization.…

12:00 PM - 12:45 PM
Video Banking: Folly or Forethought?
Bob Meara Senior Analyst, CELENT
Sandra Dixon EVP, Group Executive, Operations, EXTRACO BANKS

Financial institutions of all sizes are challenged with improving the efficiency and effectiveness of their retail delivery models. The ATM channel, particularly when equipped with deposit automation technology, has been a stalwart channel for low-cost self-service transactions. Will real-time video reinvent the ATM experience, or does it simply add cost to an otherwise mature and well-functioning channel? With the advent of real-time video at the ATM and at desktops, financial institutions have many questions:

  • What vendor solutions are available or soon to be available?
  • Can real-time video enhance the ATM experience? Will it broaden consumer acceptance?
  • What will happen to transaction cost?
  • Can video transform the branch experience?
  • What has been the experience of the early-movers?