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Fontainebleau Miami Beach
4441 Collins Avenue
Miami Beach, FL 33140

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Monday, March 14, 2011

10:30 AM -


Session Leader: Kim S. Bonn, Director for Client Transitions, TELUS INTERNATIONAL
Panelist: David Cherner, Corporate Counsel, Director of State Government Affairs, ACA INTERNATIONAL
Panelist: Andrew Spark, Assistant Attorney General, FLORIDA ATTORNEY GENERAL

During this session, the Collections and Credit Risk Industry will present to the Attorneys Generals – and ask for two-way dialogue.  The agencies and attorneys will articulate our challenges (volume, systems, creditor restrictions) and how we have implemented changes to improve our compliance, quality and consumer experience (new Compliance positions, additional monitoring, new software or operating system, training, policy changes, etc.).  As consumer complaints and lawsuits rise, we seek feedback from the Attorneys Generals on the steps we have taken or are in the process of undertaking.  Additionally, we will present the Attorneys General population with impact numbers – size of our companies, number of employees from their states, and actual costs. 

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