Card Forum & Expo 2017 Agenda > Track: Product Innovation
Tuesday, May 9, 2017
2:15 p.m. - 2:45 p.m.
Director for Solution Acceleration, RBC
SVP of Strategic Alliances, Gemalto
Incorporating insights RBC and Gemalto, this session will focus on RBC's rollout from EMV to dual-interface contactless cards to digital payment methods. It will explore the benefits and challenges of making transactions both more convenient and more secure for customers, the role point-of-sale terminal infrastructure and merchant acquirers played, and lessons for U.S. card issuers to help their own contactless card issuance come about sooner and more smoothly.
2:45 p.m. - 3:15 p.m.
Senior Vice President, Phoenix Payments Systems Practice
Apple Pay, Android Pay and Samsung Pay are fighting for market position, but issuers need to look beyond adoption metrics. This session quantifies the 'pays' impact on transactions and spending dollars in the total credit card market. The total market impact is only a part of the story, however. It is critical to understand the role of digital credit card purchases within a cardholder's wallet to garner insights into how the migration from plastic to digital will play out in the near future as merchant acceptance expands and new product entries and POS payment platforms further transform this new market. Phoenix has continuously tracked the mobile wallet space pre-Apple Pay and in the 2+ years since the October 2014 Apple Pay launch itself.
3:15 p.m. - 3:55 p.m.
Vice President, Senior Product Manager, Consumer Credit Cards, BMO Harris Bank
Vice President, Product Management, i2c
With a growing number of the mobile wallet options in the market, how can you be sure you are designing, or offering, products that are meeting the needs of your customers? This panel covers how to ensure your digital payment and wallet product is making the most of your customer data and rewards programs.
4:25 p.m. - 4:55 p.m.
SVP & Head of US Payments Strategy, TD Bank
SVP/Chief Insights Officer, Mintel Comperemedia
4:55 p.m. - 5:40 p.m.
Navigating the Financial Services Landscape: Using Information on How Americans Make Decisions to Inform Product Innovation
Partner, Artemis Research Group
CEO and Co-Founder, Petal
CEO, Kimberly Gartner Group, LLC
A newly released study by Artemis Strategy Group reveals the high levels of anxiety that Americans feel about their financial lives, the goals and motivations that inspire them, and the activities they are doing to realize their aspirations. Hear key insights from this new research plus reactions from industry leaders on how they use this data - and other consumer research - to drive product innovation.