Tuesday, May 9, 2017


2:15 p.m. - 2:45 p.m.

The Road to Secure Contactless Cards

Tim McGaugh Jack Jania

Tim McGaugh
Director for Solution Acceleration, RBC

Jack Jania
SVP of Strategic Alliances, Gemalto

Incorporating insights RBC and Gemalto, this session will focus on RBC's rollout from EMV to dual-interface contactless cards to digital payment methods. It will explore the benefits and challenges of making transactions both more convenient and more secure for customers, the role point-of-sale terminal infrastructure and merchant acquirers played, and lessons for U.S. card issuers to help their own contactless card issuance come about sooner and more smoothly.

2:45 p.m. - 3:15 p.m.

The Impact of the “Pays” on the Total Market and Cardholders’ Wallets

Leon Majors

Leon Majors
Senior Vice President, Phoenix Payments Systems Practice

Apple Pay, Android Pay and Samsung Pay are fighting for market position, but issuers need to look beyond adoption metrics. This session quantifies the 'pays' impact on transactions and spending dollars in the total credit card market. The total market impact is only a part of the story, however. It is critical to understand the role of digital credit card purchases within a cardholder's wallet to garner insights into how the migration from plastic to digital will play out in the near future as merchant acceptance expands and new product entries and POS payment platforms further transform this new market. Phoenix has continuously tracked the mobile wallet space pre-Apple Pay and in the 2+ years since the October 2014 Apple Pay launch itself.

3:15 p.m. - 3:55 p.m.

Panel: Fostering Continuous Improvement to Achieve Top of Wallet Status

Stacy Stricker Lisa Fugate Kalpesh Kapadia George Hodges

Stacy Stricker
Vice President, Senior Product Manager, Consumer Credit Cards, BMO Harris Bank

Lisa Fugate
Vice President, Product Management, i2c

Kalpesh Kapadia
CEO & Co-Founder, SelfScore, Inc.

George Hodges
Director, PwC

4:25 p.m. - 4:55 p.m.

Navigating a Fragmented Payments Experience

Jon Prendergast Andrew Davidson

Jon Prendergast
SVP & Head of US Payments Strategy, TD Bank

Andrew Davidson
SVP/Chief Insights Officer, Mintel Comperemedia

4:55 p.m. - 5:40 p.m.

Navigating the Financial Services Landscape: Using Information on How Americans Make Decisions to Inform Product Innovation

Anne Aldrich Jason Gross Kimberly Gartner

Anne Aldrich
Partner, Artemis Research Group

Jason Gross
CEO and Co-Founder, Petal

Kimberly Gartner
CEO, Kimberly Gartner Group, LLC

A newly released study by Artemis Strategy Group reveals the high levels of anxiety that Americans feel about their financial lives, the goals and motivations that inspire them, and the activities they are doing to realize their aspirations. Hear key insights from this new research plus reactions from industry leaders on how they use this data - and other consumer research - to drive product innovation.