Chargebacks: Payments’ Problem Child
Sr. Director of Commerce Risk Operations & Analytics, Microsoft
Co-Founder and Principal Consultant, Paladin Group
Research Director, Aite Group
Senior Vice President of Bankcard Fraud Risk & Operations, Zions Bancorporation
Chargebacks: one of the few things issuers and merchants can emphatically agree upon is how much they dislike the chargeback process. While chargeback rights are essential to making payment cards work for consumers, the underlying process is ugly and inefficient for merchants and issuers alike. Aite Group’s Julie Conroy will facilitate a lively panel discussion with two issuers and two merchants. The discussion will explore pain points, challenges, and potential solutions.
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