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4:40 - 5:25 Trevor NiesJames HoulihanJulie ConroyCharles Groat


Chargebacks: Payments’ Problem Child


Trevor Nies
Sr. Director of Commerce Risk Operations & Analytics, Microsoft

James Houlihan
Co-Founder and Principal Consultant, Paladin Group

Julie Conroy
Research Director, Aite Group

Charles Groat
Senior Vice President of Bankcard Fraud Risk & Operations, Zions Bancorporation


Session Description

Chargebacks: one of the few things issuers and merchants can emphatically agree upon is how much they dislike the chargeback process. While chargeback rights are essential to making payment cards work for consumers, the underlying process is ugly and inefficient for merchants and issuers alike.  Aite Group’s Julie Conroy will facilitate a lively panel discussion with two issuers and two merchants. The discussion will explore pain points, challenges, and potential solutions.

Track sponsored by;

discover debit


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