Case Study: Adding Cardless Capabilities and New Functionality to ATMs
Charles R. Liu
Financial Center, ATM, and Market Planning Executive, Bank of America
More customers are banking on the go, and are looking for quick, convenient options through Digital and ATM solutions. Bank of America is adding new functionality to their ATM’s that empower clients to do much more than ever before conveniently on their schedule. With the recent introduction of cardless enabled ATMs, customers are able to withdraw cash, check balances, transfer funds and more at ATMs by using a digital wallet on their phone that has been loaded with a Bank of America debit card. This case study will walk you through their deployment experience, results thus far and lessons learned.