Case Study: Outsourcing Your ATM
Scott P. Young
Vice President, Payment Operations & Innovation, Pentagon Federal Credit Union
Executive Vice President - Product Management & Innovation, Cardtronics
Detailed consideration is required when deciding whether to outsource management and operations of your ATM fleet. Increasing numbers of financial institutions are doing just that as they move to an outsourced ATM business model – enabling them to refocus on their core business instead of on ATMs, technology updates and compliance requirements. PenFed Credit Union has $20 billion in assets and serves over 1.4 million Members in all 50 states and the District of Columbia, as well as Guam, Puerto Rico, Portugal and Japan. Learn about the process PenFed went through to determine the right ATM outsourcing strategy for its Membership and the reasons behind the decision to secure a partnership for its ATM business.
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