All Sessions | Customer Loyalty & Engagement


3:10 - 3:40 Barbara Ross


Speedy Response: Reacting to Customer Feedback in the Changing Payments Landscape


Barbara Ross
Director, Partnerships Software Engineering, Capital One


Session Description

As large banks look to both adhere to the regulatory requirements, keep up with the latest trends, and stay aligned to their customers values and wants, how do they react quickly?  Barbara Ross, Director, Partnerships Software Engineering at Capital One, shares some insight around strategies for FIs to incorporate customer feedback and stay nimble in a rapidly evolving space.


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