Industry Innovation Lunch: Evolving Your Program Experience for an Instant World
Senior Vice-President, Global Loyalty and Data Solutions, Visa Inc.
Executive Vice President, Client Services, Bond Brand Loyalty
Payment loyalty is changing. Competitive threats, empowered consumers and new technologies are all contributing to a shift in credit card loyalty programs.
Using proprietary research, insights and sharing of best practices, Bond Brand Loyalty’s Rob Daniel and Visa’s Mike Lemberger will unpack what motivates consumers and highlight opportunities and actions that issuers can take to improve their programs, reduce program costs and increase satisfaction of their members.