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7:15 - 8:00 Jeff Sawitke


Breakfast Briefing - Chargebacks Are Expensive: Improve the Cardholder Experience and First Call Resolutions


Jeff Sawitke
SVP, Strategic Alliances and Business Analytic, Verifi


Session Description

Come join us for an innovative breakfast session where we will discuss fraud and non-fraud card disputes in the EMV world and remedies to help drive an improved cardholder experience and first call resolution. We will cover the primary factors that contribute to cardholder disputes, common mistakes made by merchants that lead to increased cardholder confusion and higher than necessary operational costs for banks. Lastly, we will highlight strategies to address growing chargeback inventory levels and innovative solutions that enable data sharing and collaboration amongst merchants and issuers to solve these problems.

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