THE “NEW” NORMAL ADAPTING & ADOPTING TO DRIVE SUSTAINABLE, PROFITABLE GROWTH
Debra Stabile, Managing Director and Chief Risk Officer, CITI RETAIL SERVICES
As the economy continues to emerge from the recession, the complexities of managing a profitable and fully compliant business have significantly increased. Consumer behaviors continue to evolve shaped by uncertainty and fiscal-restraint, new regulatory protections, more diverse lending and payment choices, access to smarter technology and tighter credit standards. In this keynote address, risk-industry veteran Stabile will explore these changes and what it takes to succeed in today’s environment: · understanding, anticipating and managing around these behaviors, and · actively applying key learnings from the recent crisis to meet tomorrow’s consumer needs with today’s investments in technologies and data-driven solutions.