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Tuesday, March 25, 2014

1:45 p.m. - 3:15 p.m.
Track: Agency View Track


Mike Caruana, Director, Portfolio Services, DIAMOND RESORTS INTERNATIONAL
Nick Jarman, President & COO, DELTA OUTSOURCE GROUP

In today’s climate of public awareness, it is imperative that collectors represent their clients and agencies in an ethical and diplomatic fashion, and yet be able to provide a strong and consistent level of performance as well.  In addition to being compliance and performance driven, agencies must be profit driven in order to sustain long term growth and long standing partnerships.  Collection strategies should be developed to maximize collection effectiveness, profitability, and just as important, sustainability.  With all of that in mind, this presentation will take a different direction than the majority of presentations out there today and focus in on how to be profitable in today’s debt collection climate. 

Areas to be discussed will include:

  • How to effectively train collectors to maximize performance,
  • Outline of suggested work flow strategies,
  • Account segmentation,
  • Key performance indicators, and more

This progressive presentation will provide a broad view perspective from executives of a third party agency and originating creditor, and lead into a time of open dialog and Q&A among all attendees.

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