Wednesday, October 23, 2013
LEVERAGING VIDEO TO ENHANCE THE ATM EXPERIENCE
The collision of technology advancements and changing demographics is dramatically impacting the way consumers expect to interact with banking channels. That's why focus on the consumer experience is core to remaining competitive—and profitable—in today's marketplace. During this session, Montana's Missoula Federal Credit Union will talk about how it is leveraging video as a key element of the ATM experience. For Missoula, video represents the next step in delivering greater personalized service, enhancing self-service capabilities and enabling members to complete more transactions outside the branch. During this presentation, you’ll discover how to create a go-to-market plan for video and get tips for using video technology to enhance the ATM experience.