Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Thursday, March 21, 2013
ACHIEVING COST & COMPLIANCE GOALS WHILE INCREASING CONTACT RATES A VERIZON WIRELESS STORY
Faced with the challenge to reduce costs, manage/cure inventory, and implement tighter compliance policies, leaders of Verizon Wireless set forth on a path to re-examine their existing infrastructure and business strategies in search of a more centralized and efficient operation. Join them as they discuss how they not only exceeded these goals but improved their contact rates by leveraging Cloud to streamline multi-site operations, sunset costly legacy equipment and execute more efficient and risk-averse contact strategies, such as improved IVR routing and automatic account-based penetration controls.