Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Friday, March 22, 2013
MOBILE COLLECTIONS: ACHIEVE POSITIVE CUSTOMER OUTCOMES WITH INTELLIGENT MOBILE INTERVENTION
Previous best practices in collections, such as employing collections agents or using letters, are becoming outdated and ineffective. Customers don’t like dealing with traditionally aggressive and inflexible collectors; it is high stress, embarrassing, and can leave the customer feeling hopeless, leading to a pattern of avoidance. Many payment problems are temporary and can be resolved relatively easily with the right approach. Mobile strategies, including two-way interactions where customers have some control over payment plans, can dramatically improve collections performance with channels that are vastly less expensive than traditional call centers. Hear from two leaders in this space on how they are putting mobile collections to use and seeing great results.