Talking Stick Resort
9800 E. Indian Bend Road
Scottsdale, AZ 85256
Thursday, October 25, 2012
ROGERS CASE STUDY - IMPROVING CONTACTS AND AGENCY PRODUCTIVITY
Rogers Communications, Canada's largest mobile, internet and cable provider has achieved substantial operating improvements in Right Party Contacts, Promise To Pay and Agent Production based on the successful deployment of optimized calling campaigns and improved predictive dialer tactics. This case review will detail the before and after results and how these improvements were acheived and continue to be refined.