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Wednesday, October 24, 2012

12:45 p.m. - 2:15 p.m.


Workshop Leader: Scott Carter, Head of Call Center Operations, ZESTFINANCE

Join your peers to discuss timely topics at this fun and informal opening closed door session facilitated by Scott Carter Head of Call Center Operations at Zest Finance. Discussion topics will be chosen by the attendees prior to the event. This session is for credit issuers only to enable candid dialogue among all.

Preliminary topics to be discussed:

  • Compliance initiatives and investments in adding controls and processes
  • System development and investment - is this a time where you are driving efficiencies through systems and back end processes.
  • How are you using analytics as a tool in your workflow and as part of your overall strategy.

 This complimentary workshop is for credit issuers only.

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