Share |

Wednesday, October 24, 2012

1:30 PM - 2:15 PM
Track: ATM View Track


Tony Hayes, Partner, OLIVER WYMAN
Larry McClanahan, VP and Director of Digital Delivery, FIFTH THIRD BANK
Bryan Pisciotta, SVP, ATM Distribution Management, CITIBANK
Brenda Pino, VP, ATM/Self Service Channel, BMO HARRIS BANK

The ATM remains a critical distribution channel for retail banks.  As a channel owner, what do you need to understand, manage and track to ensure that you are delivering a great customer experience. 

This panel discussion with the ATM managers of three leading deployers will explore some of the critical issues facing banks today:

  • What is the role of the ATM in today’s multi-channel retail bank?
  • What are the key trends, in terms of usage (on-us and foreign acquired), transaction types, and fees?
  • What is the business case for envelope-free deposits?  Other new functionality?
  • What’s next?


>> Submit a question to this session's speakers

>> Return to Agenda