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Wednesday, March 14, 2012

2:00 PM - 4:30 PM


Instructor: Paul Gallucci, Director and Collections Offering Manager, CGI

What’s keeping you awake at night?

Here are preliminary topics to be discussed:

  • Mobile and Social Media – How is or will customer adoption impact how you collect?
  • SMS and Self Service Collections – Share you experience and strategies that work.
  • Collections in the Cloud -  Are you considering or have you move to a SaaS model? Are you seeing the results you expected?
  • Outsourcing – Where are you getting the biggest bang for the buck – Technology? Business process? Neither? Both?
  • Re-Shoring – Are you interested in or have you brought your outsourced functions back onshore?
  • Managing for Continual Improvement – What is your organization doing to keep the needle moving? Are you benchmarking your results?

Join your peers to discuss timely topics at this fun and informal opening closed door session facilitated by CGI’s consulting practice. Discussion topics will be chosen by the attendees prior to the event. This session is for credit issuers only to enable candid dialogue among all.

Note: refreshments will be served

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