Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Tel: (504) 561-1234
Thursday, March 15, 2012
CASE STUDY - BEST PRACTICES IN STATISTICAL COLLECTION SCORING: HOW FLORIDA POWER & LIGHT USED STATISTICAL MODELING TO DRIVE BETTER COLLECTION
Strategies To Help Minimize Delinquencies & Reduce Costs
Historically, organizations have used aging, balance and /or credit bureau scores to help drive collection strategies. Best-in-class organizations today, however, are using collection scoring examining the payment behavior of the customer. By incorporating statistical modeling and leveraging actual customer payment history, organizations can determine a validated probability of payment, as well as cash at risk. These models help organizations better allocate internal and external collection resources to improve cash flow and the management of collection costs. Attend this presentation to learn how Florida Power & Light implemented statistical modeling to help drive better collection strategies and minimize delinquency, bad debt and improve customer satisfaction.