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Karen Augustine

Manager, Primary Data Services, Mercator Advisory Group

 

Karen is Senior Manager of Primary Data Services which includes the CustomerMonitor Survey Series, a series of reports and analysis based on two annual online consumer surveys that track consumer attitudes and behaviors toward payment products and banking channel topics and the Small Business Payments Survey Series, a series of reports and analysis based on an annual online survey of small businesses that accept payment cards that track small business’ attitudes and behaviors regarding payment acceptance, business credit and B2B payments and business banking services.

Karen has more than 20 years of experience in market research, strategic planning, and consulting in a variety of consumer and high technology products and service industries including real estate, printing and publishing and networked services.