Vice President, Solution Acceleration and Innovation, Digital, Payments & Cards, RBC
Born in Ecuador, Eddy Ortiz earned a diploma in Electronic Engineering Technology from DeVry University in Toronto, and completed a series of computer science courses at York University. In the early 1990s, Eddy applied the theory he learned, and programmed a system for the Peel Region school board to automatically phone the homes of absent students. In 1997, Eddy joined RBC as a Technical Systems Analyst, where he then rose through several management jobs in IT before being appointed as the bank’s Director of Digital Strategy in 2009.
Eddy's vision and leadership were central to the delivery of numerous digital strategies and capabilities, such as the Application Optimization program; which led to the first client online self-service, non-assisted personal bank account opening process in Canada. Eddy was a key leader in ushering RBC into the mobile world, having developed RBC's mobile strategy that brought to market RBC's first mobile banking application. As Payments became the first space within financial services to experience significant disruption, Eddy led the research and development in RBC's emerging payments technologies. In doing so, this culminated the invention of the Secure Cloud technology for which RBC recently received confirmation of a patent from the US Patent and Trademark Office, on which Eddy is one of two co-inventors.
Eddy has developed unique and strong relationships with technology organizations as well as the startup and venture capital community of Silicon Valley. He is a rare innovator, who brings a unique blend of deep technology expertise, in-depth understanding of client experience in banking and payments, and insight into the infrastructure and security considerations in the financial services industry.
In his spare time, Ortiz enjoys taking a deeper dive into the technology of smartphones and merchant terminals.