Daniel Wolfe is editor in chief at PaymentsSource and a contributing editor at American Banker. He was previously tech and risk management editor for American Banker. He has also been American Banker's editor for technology, cards and payments and its technology reporter. He has a master's degree in print journalism from Boston University's College of Communication and a bachelor's degree in English from SUNY Binghamton.
HSBC is the first bank in the U.S. to deploy SoftBank's lifelike Pepper robot in a branch to help customers learn about bill pay, remote check capture and even ask the weather — but in Pepper's current iteration, it won't take deposits or payments.
From its origins as the fuel card operator Wright Express that launched 35 years ago, the fleet card provider WEX has aggressively expanded to other corporate sectors including travel and health care. But fleet cards still inspire some of the company’s most interesting innovations.
The cashierless Amazon Go store is barely more than an experiment — it's live in only one location in Seattle, with plans for a handful of stores to follow this year — but it has already sparked a race to put similar models in place.
It's an important pivot point for the industry — consumer trust is threatened by a steady flow of data breaches, and consumers are divided on whether they want to stick with plastic or move on to mobile and wearable payments.